Value Assurance Executive

A company is looking for a VP, Value Assurance.

Key Responsibilities

Lead executive escalation and resolution management for high-risk customer relationships

Define engagement frameworks and oversee customer value re-establishment through assessments and recovery plans

Champion internal advocacy for customer needs and mentor team members on risk mitigation and communication strategies

Required Qualifications

10+ years of customer-facing leadership experience in Customer Success, Account Management, or Professional Services within an enterprise SaaS environment

5+ years of experience in building and leading high-performing teams

Proven track record in managing multi-million-dollar escalations with successful outcomes

Expertise in structuring complex situations and designing scalable processes

Deep understanding of financial and performance metrics relevant to the customer base