Student Success Coach

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The Student Success Coach provides support and guidance to first-time Undergraduate students across onsite and online modalities to inspire, motivate, and engage students as they begin their academic journey.

The Coach will support an assigned population of students and provide outreach prior to the student starting their first semester of classes through the students’ first year of scheduled courses.

This hybrid role will conduct student outreach that is focused on assessing academic readiness, awareness, and preparedness.

The Coach will build foundational tools for student success through regular coaching, engagement, and outreach initiatives in addition to working alongside department leaders.

Additionally, the Coach will be a catalyst to create a sense of belonging and community, acting as a student advocate to positively impact the student experience.

Responsibilities

• Instill a sense of community by building relationships with first year Undergraduate students to ensure they are informed and prepared for their first year of courses (24 units).
• Seek out opportunities to build rapport and establish relationships with assigned student population, in order to effectively advise, guide and engage students.
• Champions diversity and is able to form genuine connections within a diverse population of students, faculty and staff.
• Provide timely, impactful coaching to new Undergraduates on the life skills required to be a successful student, such as setting proper expectations, navigating online courses, time management, study habits, and school / life balance.
• Regularly assess student academic activity and achievement through use of data analytics, to identify outreach opportunities for improving student performance.
• Leverage existing University tools and platforms such as Brightspace, Salesforce and Tableau to track and monitor student engagement for assigned student population.
• Use technology and data to make informed decisions to identify, develop, and execute timely student outreach initiatives.
• Able to use data to tell a compelling story of student success or struggles when providing feedback to University departments.
• Build and sustain relationships with various Academic departments; partner with Academic department leaders by sharing student persistence themes and trends.
• Collaborate with faculty and program directors on a consistent basis to address student concerns, such as attendance, grade performance, withdrawals, etc.

and serve as a liaison with other University departments to mitigate risk of student drops / withdrawals.

• Schedule on-site and virtual meetings with students including student-centric workshops.
• Collaborate with Executive Director, Student Retention and Success, to develop and execute new initiatives and retention campaign ideas designed to increase course persistence, celebrate student success and creatively promote the overall student experience.
• Consistently demonstrates a commitment to go above and beyond to ensure students are set up for academic success.
• Develop and maintain comprehensive program knowledge and accurately communicate information about the University’s academic programs, student resources, policies and procedures to students.

Qualifications :

• Ability to advise, consult, and guide students in life-skill areas that will positively impact student’s ability to succeed in class.
• Extensive experience working with students, faculty, and other administrators focused on student retention trends and implementing initiatives to combat attrition.
• Effective and influential communicator to students, faculty, and department leaders.
• Knowledge of Brightspace, Salesforce, and Tableau highly preferred.
• Bachelor’s degree with a preferred focus in Higher Education, Counseling, Social Work, or similar discipline.
• Ability to thrive in a goal-driven environment.

Benefits :

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.

The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Full-time employees also have access to our multi-lane swimming pool, two fitness centers and our many recreational programs, including our NCAA Division II events.

Compensation : $66,560.00

$66,560.00

Application Deadline : May3, 2024

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Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law.

Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and / or interview process should contact the Human Resources Department at [email protected].