Desktop Systems Administrator

Job Description :

Desktop Systems Administrator

Tampa, FL (Onsite role)

General Dynamics Information Technology

GDIT is seeking a Desktop Systems Administrator to provide face-to-face and over phone Tier 1 and 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities :

Provides onsite, hands-on O&M support for client computing devices to include personal computers, thin / zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals.

Provides end-user IT system and software maintenance for the USCENTCOM COOP.

Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades.

Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program CERP and Life Cycle Replacement LCR ).

Processes end of life, defective, and / or damaged equipment through the Defense Reutilization Management Office (DRMO).

Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks.

As needed, may provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks.

Additional Responsibilities :

• Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
• Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
• Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
• Document integration processes, including configuration settings, and troubleshooting procedures.
• Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
• Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
• Participate in meetings and workshops to share knowledge and best practices related to systems integration.
• Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment.
• Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.

Education and / or Certifications :

Required :

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study.
• Applicable DoD 8140 or DoD 8570 Certification.

Desired :

• Microsoft certifications
• ITIL 4 Foundation Certification

Required Skills :

• If degreed, at least 3 years of experience (in lieu of degree will need 7 years of experience).
• Performing systems planning and coordinate / connect IT systems.
• Expanding and / or modifying established systems to serve new purposes or improve workflow.
• Working within Windows, Linux, and / or virtual environment.
• Establishing standards for information systems procedures.

Desired Skills :

• Experience with USCENTCOM and familiarity with its mission
• Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement :

Active TS / SCI

Travel Requirements :

Required USCENTCOM Exercise support of up to 15% Travel during the Year to OCONUS Locations

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The likely salary range for this position is $60,549 - $80,500. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required : Less than 10%

Less than 10%

T elecommuting Options :

Onsite

Work Location : USA FL MacDill AFB

USA FL MacDill AFB