Front Desk Agent (Lobby Host & Operations Host) - The Cooper

Host Team Lead

The Cooper Host Team lead efforts in providing unparalleled guest accommodations and comfort during their stay at The Cooper. This desirable role provides a flexible work environment, as it is a dual role comprised of the Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs Lobby) are determined based on business needs as well as your personal skillset. Both the Operations & Lobby Host shifts support the hotel's operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.

Duties & Responsibilities :

• Maintains knowledge of hotel features / services, outlets, hours of operation, etc.
• Practices emergency procedures in compliance with hotel / company standards; react and assist in hotel emergency situations as needed.
• Acts as an ambassador of the hotel and the company at all times, in and outside of the workplace.
• Observes standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Maintain confidentiality and security of all guests and general hotel information.

While on Front of House (FOH) Lobby Host Shifts :

While on Back of House (BOH) Lobby Host Shifts :

Required Strengths, Skills, & Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.