Support Services Supervisor (Fully On-Site)

Description

At UCLA Health, we are committed to delivering leading-edge patient care, research, and education. Join a team where your expertise contributes to our mission of providing world-class service and innovation in healthcare.

The Support Services Supervisor oversees daily operations of multiple administrative service areas, including mailroom, reception, cashiering, document scanning, and secondary billing. This role ensures timely service delivery, compliance with policies, staff supervision, and continuous process improvement across diverse operational functions.

Key responsibilities include :

• Direct mailroom, scanning, and reception functions; manage secondary billing workflows and compliance with HIPAA and billing regulations.
• Oversee cashiering operations, ensure PCI compliance, reconcile deposits, and coordinate with Finance and vendors on payment validations.
• Hire, train, coach, and evaluate staff; develop training guides, job aids, and maintain high engagement and performance standards.
• Lead operational projects, implement workflow enhancements, and monitor performance outcomes.
• Track expenses, manage budgets, and support procurement and business continuity planning.

Salary Range : $86,400 - $184,800 / annually

Qualifications

We're seeking a detail-oriented, self-motivated leader with :