Customer Care Advocate

About Us :

Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender / servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.

Duties and Responsibilities :

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Benefits :

REQUIREMENTS :

Job Types : Full-time, Part-time

Pay : $16.00 - $18.00 per hour

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Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.