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Front Desk Supervisor
Front Desk SupervisorNevada Staffing • Las Vegas, NV, US
Front Desk Supervisor

Front Desk Supervisor

Nevada Staffing • Las Vegas, NV, US
4 days ago
Job type
  • Full-time
Job description

Front Desk Supervisor

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Essential job functions include :

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate.
  • Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Supervise the Guest Service Agents.
  • Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Required skills and abilities include :

  • Ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner.
  • Communicate well with guests.
  • Willing to "pitch-in" and help co-workers with their job duties and be a team player.
  • Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and continuously perform behind the front desk.
  • Ability to observe and detect signs of emergency situations.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.

    • Performance standards :

  • Customer Satisfaction : Always remain professional, and treat all guests and associates with courtesy and respect, under all circumstances.
  • Work Habits : Strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
  • Safety & Security : Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

    • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Front Desk Supervisor • Las Vegas, NV, US