Intensive Case Manager - Bilingual Preferred

The Intensive Case Manager provides services to identified cases, assisting with stabilization, promoting self-sufficiency and long-term integration for clients and / or family members. Services will be provided to special populations that may include the following : complex medical needs, refugees living with mental health issues, including those with acute psychological distress related to PTSD, clients who have spent unusually long periods of time in refugee camps, single mothers, elderly refugees without family support systems, unaccompanied minors, LGBTI-identified refugees, HIV-positive, and other refugee populations with intense medical, mental health, or social integration issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures intakes and assessments are provided in compliance with program protocols; including providing a mental health screen, training staff and interpreters as necessary.
• Initiates service plans for all eligible clients, reviews and closing cases in a timely manner and in compliance with program protocols.
• Provide solution-focused counseling and crisis intervention support as needed to clients.
• Provides trained mentors to at least 50% of the eligible client population, maintains data collection and documentation of mentorship activities.
• Provides Enhanced Cultural Orientation based on program protocols to assist special populations in their integration process into the United States.
• Serves as an advocate and resource for refugee clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Works in collaboration with New Mexico refugee resettlement staff to develop training plans and protocols for working with high needs to improve referral processes and increase staff sensitivity and knowledge .
• Participates in community-wide events to inform the target population about resources and services. Organizes groups, community, and one-on-one meetings to provide education activities. Assist individuals / families with referrals and access to mainstream community services.
• Maintain client case notes of all contacts with the client and document all client services in a timely and accurate manner. Maintaining high quality case file documentation.
• Provide data required for various reports; submit all required reports in a timely and accurate fashion.
• Ensure that program services are provided in accordance with quality assurance standards of the agency, state, accrediting organizations and HIPAA.
• Comply with all federal, state and agency contracts.
• Perform other duties as assigned.

QUALIFICATIONS

• Broad knowledge of practices, principles, and methods employed in the resettlement of refugees, including a working knowledge and understanding of U.S. Immigration laws and regulations.
• Has an understanding of local mainstream community resources and how to access resources.
• Cross-cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
• Outstanding organizational ability, skills in problem solving, negotiations, decision making and mediating conflict. Computer skills in Word, Excel, and the use of email and other applications, written communication skills, ability to edit and the ability to make presentations.
• Ability to explain facts and information to clients for who English is not a primary language.
• Maintains punctuality for work, appointments and report dates.
• Possesses a valid New Mexico driver's license; has a reliable and consistently available vehicle; and is able to regularly travel throughout the agency's service area by way of interstate highways, and primary and secondary roads. Must carry automobile liability insurance at the level of 100,000 / 300,000 / 100,000.
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and / or EXPERIENCE

Bachelor's degree or equivalent experience with a focus in Social Work, Humanitarian, Counseling, Psychology or other related field required. Spanish fluency preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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