Account Manager

Account Manager

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an Account Manager position at Concentrix is just the right place for you! As an Account Manager, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues. Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals. Evaluate our client's customer needs and propose potential solutions. Be a single contact for our client's customer. Use data to fix customer concerns / roadblocks prohibiting satisfaction. Manage external competitive pressures and handle objections. Work with multiple partners, building relationships with decision-makers at all levels. Manage sales territory and achieving monthly quotas. Negotiate in tough situations. Identify risk and barriers to success; develop contingency plans. Identify opportunities for additional product or service sales. Use data to help influence buying / renewal process. Work with a team and report directly to a Sales Manager.

4+ years working in sales or account management. Experience in high-volume calling. Previous experience with sales and customer experience. Enthusiasm for new technology. MS Office experience. Experience working with Salesforce.com or similar Client Relationship Management tool. Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences. Experience providing and implementing solutions when needed.

The base salary range for this position is $39,700 - $49,600, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it. Company networking opportunities with organized groups in the following topics : Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more. Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. Work-from-home convenience with company-supplied technologies. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Location : USA, TN, Work-at-Home Language Requirements : Time Type : Full time Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.