Senior Client Accounts E-Billing Specialist (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.

General Description

We are seeking a Senior Client Accounts E-Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast?paced environment and contribute to the growth and success of our Firm. The Senior Client Accounts E-Billing Specialist is pivotal in ensuring the timely and accurate reconciliation of electronically billed invoices across multiple client platforms. The Senior Client Accounts E-Billing Specialist is well versed in legal eBilling and collections, with a demonstrated ability to manage complex client portfolios and drive resolution of outstanding balances.

This role is responsible for overseeing the full lifecycle of eBilled invoices from invoice approval through successful payment, while maintaining proactive communication with billing attorneys and firm leadership. This includes navigating various eBilling systems, addressing deductions and appeals, and coordinating with attorneys to engage clients directly when necessary. The position reports to the Client Accounts Supervisor and requires a high level of autonomy, professionalism, and strategic problem?solving.

Key Responsibilities and Essential Job Functions

• Collaborate with assigned Attorney collectors to initiate and follow up on communications regarding outstanding balances.
• Partner with the Billing team to resolve non?payment issues and elevate concerns as needed.
• Communicate invoice rejections or reductions to Billing Attorneys or designated contacts, ensuring timely follow?up and escalation protocols.
• Track and follow up internally to resolve rejected items which include but are not limited to timekeeper approvals, timekeeper rates, client matter ID, budgets, and tasks / activity codes issues.
• Work closely with the Client Billing Compliance team to address invoice reductions and ensure adherence to outside counsel guidelines.
• Monitor and analyze short?pay balances, recommending write?off adjustments where appropriate.
• Generate detailed reports on eBilling performance, payment trends, and unresolved issues for leadership review as needed.
• Participate in cross?functional initiatives aimed at improving billing workflows and operational efficiency.
• Special projects and duties as assigned.

Required Skills

Required Qualifications & Education

Physical Requirements

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well?being.

Below is a list of just some of the benefits we offer : comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax?advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre?tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLPs privacy policies.

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