We are having Hardware Support Technician @ Sunnyvale, CA & San Francisco,CA
krg technology incSunnyvale, CA, US17 hours ago
Job type
- Full-time
Job descriptionPrefer 1-3 years of IT experience, including technical training Must have worked and supported an enterprise environment for at least 1 year Experience with event support or similar – assisting users with quick on-the-spot configuration of apps, hardware, and OS Knowledge of webex-like tools for video conferencing Must have worked at a minimum of 1 year in a customer-facing role Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications Experience with imaging Red Hat Enterprise Linux 6 is a plus Familiar with basic network concepts (e.g., TCP / IP, Windows Networking, Ethernet) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP, A+ Certifications, and / or knowledge of UNIX systems is a plus Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift up to 50 lbs
Job Description : Hardware Support Technician
We are seeking a Hardware Support Technician to join our team in Sunnyvale, CA & San Francisco, CA.
Position : Hardware Support Technician
Location : Sunnyvale, CA & San Francisco, CA
Duration : FTE
Responsibilities :
- Image and install software on Apple, Windows, and Linux laptops / desktops
- Troubleshoot post-deployment issues on multiple computer platforms : Macintosh, Windows, Linux, and mobile devices
- Perform daily checks in conference rooms
- Configure and assist executives while in meetings
- Knowledge of network configurations : LAN, WAN, Wireless, VPN, and VLAN
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross-functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external suppliers to schedule repairs for damaged / malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements :
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Hardware Technician • Sunnyvale, CA, US
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