Customer Service Supervisor

Customer Service Supervisor

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Maple Grove, MN.

Job Summary :

Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.

Responsibilities :

• Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required.
• Provides customers with timely and accurate follow-up on technical inquiries or other requests.
• Actively participates in the marketing, planning, and sale of Border States' products and services.
• Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
• Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures.
• Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible.
• Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.
• Leads change management in customer service area which may include training, formal communications, or other corporate initiatives.

Non-essential Functions :

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