Manager, HR Operations

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Manager, HR Operations , you will lead a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding. You will serve as a strategic partner to Talent Acquisition, hiring leaders, and other interested parties, ensuring a seamless transition for candidates into their new roles. Your team will be responsible for performing all pre-onboarding and onboarding activities with precision and care. This includes maintaining compliance with internal controls and handling employment tasks such as background initiation, I-9 verification, state notifications, etc. Success in this role requires strong leadership, attention to detail, the ability to influence stakeholders and drive critical initiatives, and a commitment to delivering an outstanding onboarding experience.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position will be based in the San Antonio, TX office location.

Relocation assistance is not available for this position.

What you'll do :

Leads a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding.

Implements operating strategies, policies, and procedures to ensure operational efficiency, service excellence, and compliance with regulatory requirements.

Assesses team performance against defined metrics and key performance indicators for assigned functions to ensure adherence to targets, identifying and implementing corrective actions as needed.

Finds opportunities for process improvement and partners with the team and stakeholders to implement innovative solutions that improve efficiency, accuracy, and employee experience.

Ensures timely and effective resolution of raised and sophisticated inquiries from employees, managers, and other stakeholders in accordance with established guidelines.

Collaborates with other HR teams and business units to ensure seamless HR service delivery and effective execution of initiatives.

Supports HR projects and initiatives as assigned, contributing subject matter expertise and operational insights.

Maintains knowledge of relevant HR policies, regulations, and compliance requirements to ensure adherence within the team.

Communicates effectively with team members, stakeholders, and leadership to provide updates on operations, initiatives, and challenges.

Builds, develops, and mentors team members to drive engagement, performance, and professional growth.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of progressive experience within Human Resources with a focus on HR operations, HR program / process development and implementation, optimizing HR service delivery models, or managing related functions.

2 years of direct team lead, supervisory or management experience required.

Effective problem-solving and decision-making skills with the ability to implement and execute solutions to drive operational efficiency and service excellence.

Strong communication, presentation, and interpersonal skills with the ability to collaborate effectively across teams.

Strong organizational and time management skills with the ability to balance multiple priorities and meet deadlines.

Demonstrated advanced business acumen in HR operations, HR laws and regulations, industry practices, and emerging trends.

What sets you apart :

Experience leading direct reports and developing people / teams.

Functional Workday experience to include Applicant Tracking System (ATS) experience within Workday.

HR certification(s) / designation(s).

Compensation range : The salary range for this position is : $93,770.00 - $179,240.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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PandoLogic. Category : Human Resources, Keywords : Human Resources Manager, Location : San Antonio, TX-78212