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Tier 1 Helpdesk Agent

Tier 1 Helpdesk Agent

TEKsystemsIrving, TX, US
30+ days ago
Job description
  • Description :
  • Overview : The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, with Majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and / or resolve issues. Role will also involve responding to e-mails and Chats.Experience : 1-2 years of help desk / call center experience 1-2 years of experience working with “help desk ticketing tools” i.e. Service Now Experience supporting Work from Home end-usersExperience working remotely yet as a team memberSkills : Ability to troubleshoot common Windows related issues Working knowledge of Active DirectoryWorking knowledge of Domain hierarchy Working knowledge of Microsoft Windows OSMicrosoft Office Products including : Word, Excel, Outlook, PowerPointRemote meeting software including : Microsoft Teams, Cisco WebEx, ZoomTroubleshooting VPN Clients – Citrix NetScaler, Cisco VPNStrong written and oral communicationAbility to learn and troubleshoot custom applicationsNon-Technical Requirements : Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills. The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job.Hardware : The successful candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop, there are some physical needs that the candidate will need to provide.Secure / quiet location to workPersonal high speed internet connection (no hot spots or public internet locations) Cell phone with good receptionSpeakers / Mic to ensure quality audio during conversations, a USB headset will also be provided.
  • Skills :
  • helpdesk, call center, service desk, Phone support, Support, Help Desk, Service Desk, Servicenow, Vpn, Troubleshooting
  • Top Skills Details :
  • helpdesk, call center, service desk,Phone support,Support
  • Additional Skills & Qualifications :
  • Strong written and oral communication
  • Experience Level :
  • Entry Level About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.