Overview :
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, with Majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and / or resolve issues. Role will also involve responding to e-mails and Chats.
Experience :
1-2 years of help desk / call center experience
1-2 years of experience working with “help desk ticketing tools” i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Skills :
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including :
Word, Excel, Outlook, PowerPoint
Remote meeting software including :
Microsoft Teams, Cisco WebEx, Zoom
Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements :
Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user – returning the ability for them to perform their job.
Hardware :
The successful candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure / quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers / Mic to ensure quality audio during conversations, a USB headset will also be provided.
helpdesk, call center, service desk, Phone support, Support, Help Desk, Service Desk, Servicenow, Vpn, Troubleshooting
helpdesk, call center, service desk,Phone support,Support
Strong written and oral communication
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tier 1 Helpdesk Agent • Irving, TX, US
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.The Desktop S...Show more
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ...Show more
Role: Desk Side Support Engineer.Location: Quebec City, QC - G1K 8G3 (100% Onsite).The Digital Workplace Team delivers simplicity, productivity, and delight in a remote-centric workplace.We are the...Show more
The position is described below.If you want to apply, click the Apply Now button at the top or bottom of this page.After you click Apply Now and complete your application, you'll be invited to crea...Show more
Join our dynamic team as a Technology Implementation Consultant - Software.Your role involves working on technology integration projects, assisting with complex system configurations, and supportin...Show more
This role can sit anywhere in the US as long as it is near an Accenture Corporate Office.We are:We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes t...Show more
SAP BTP Datasphere Support Lead.Hybrid- Irving, Texas (3-4 days onsite).Months (Multi-year extension potential).SAP Datasphere: 4-6 years, Expert level (P4).SAC Reporting: 3-5 years, Dashboarding a...Show more
The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.Inspect, test, and diagnose servers.Conduct and an...Show more
Plan, design, and execute comprehensive test plans and test cases for 4G LTE and 5G NR technologies, covering functional, performance, stress, regression, and interoperability testing.Develop, main...Show more
IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and...Show more
AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Midlothian, Texas, 76065!.First Time Travelers are WELCOME!.Affordable Housing accommodations.Contract Extension Opportun...Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more
Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...Show more
IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and...Show more
The Helpdesk Support Technician II installs, maintains, tests, and repairs systems and networks.Provides technical support and resolves problems of a moderately complex nature.Experience in Manage ...Show more
CANDIDATES MUST LIVE IN THE DFW AREA.THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone call...Show more
Join one of the nation's top performing labor broker companies as an IT Support Technician in a contract-to-hire role located in Grand Prairie, TX.This organization strives in installing services f...Show more
You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...Show more
