MICROS APPLICATION SUPPORT SPECIALIST

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Overview

General Summary Of Job Duties : Responsible for supporting all software products throughout the Company, including troubleshooting, user management, and customization. Specific skills will be required for Point-of-Sale Systems, Oracle Symphony / Micros preferred. Executes work that is associated with project plans created by IT Management for upgrading or enhancing systems.

Responsibilities And Duties

• Point of Sale Systems experience, emphasis on Oracle Symphony / Micros preferred.
• Dotted line to the VP of Hospitality / Director of Culinary F&B on Point-of-Sale Menu, pricing, and system direction.
• Weekly audit review of the outlet for pricing and correct mapping to the profit center.
• Attend F&B meetings, monthly meetings with F&B leadership for all F&B outlets.
• Provide any additional equipment or upgrade recommendations for the Oracle Symphony / Micros Capital process.
• Point person for any upgrades to Oracle Symphony / Micros.
• Attend menu rollouts & tasting for F&B venues.
• Support all outside F&B events that have Oracle Symphony / Micros function and sales.
• Maintains software support procedures of property computer systems and information technology.
• Determines business needs where a technological solution is possible.
• Develop relationships with vendors.
• Works with departments to understand their IT requirements.
• Project management.
• Communicate with business owners on the status of software troubleshooting and customization.
• Provides an expert functional IT resource to end users on various Hospitality and Business systems.
• Providing a communication liaison function between software vendors and the business.
• Coordinates the development and implementation of training programs to assist in ongoing operations.
• Maintains information security procedures, policies, and processes that are set forth.
• Responsible for IT Internal Control compliance
• Ensure proper SOP and its usage
• Attend property-wide meetings to keep in touch with other departments' computing needs.
• Briefs the IT Management on the status of information / business systems-related issues.
• Ensure computing systems are operating in compliance with the Gaming Control Board regulations.
• Resolve staff conflicts.
• Ensures that security integrity for all computing systems is maintained and documented.
• Ability to communicate with staff on an advanced support software technical level.
• Ability to communicate with co-workers and senior management on a non-technical level.
• Ability to analyze the needs for other department tasks and match a cost-effective computing resource to those tasks and resolve business software issues.
• Able to grasp methods of other operator jurisdictions.
• Competent in oral and written communications.
• Ability to learn computing systems from both a technical and user point of view.

General Job Responsibilities And Duties

Silverton Values

Skills, Education & Other Requirements

Required Work Cards

Machinery, Work Equipment, Programs, Software, Hardware Used

Las Vegas, NV $75,000.00-$85,000.00

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