Technical Program Manager

A company is looking for a Technical Program Manager, Contact Center Enablement.

Key Responsibilities

Drive process improvements and technology enablement within the contact center environment

Lead complex technical initiatives and ensure alignment with strategic goals to enhance agent performance and customer satisfaction

Establish key performance indicators (KPIs) and analyze performance data to inform decision-making and ongoing improvements

Required Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field

5+ years of experience in a contact center, telecom, or process improvement role

Proven project management skills with experience leading complex projects

Strong analytical skills to leverage data for strategic decisions

Proficient in MS Office Suite, particularly Excel and PowerPoint