Territory Optimization Manager- Charlotte, NC

Territory Optimization Manager

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create better workplaces and connect employees. Our solutions include markets, office coffee and snacks, unattended retail, and culinary services. Our people fuel our growth through dedication, collaboration, and passion. You bring the enthusiasm, customer service, and commitment; we'll provide opportunity and innovation. Come for the job, stay for the career. We are Canteen.

The Territory Optimization Manager plays a key role in advancing Canteen's Operational Excellence strategy. This position focuses on designing and refining delivery and service territories to drive workforce efficiency, cut costs, and elevate field service quality. You'll collaborate with regional leadership and data teams to reshape how labor and resources are deployed across diverse markets. Perfect for a strategic thinker with strong analytical skills and a collaborative mindset.

Key Responsibilities :

• Design and optimize service territories to reduce travel time, balance labor, and improve route efficiency
• Analyze labor data, time-in-motion metrics, and route performance using GIS, routing tools, and Compass analytics platforms
• Identify inefficiencies and propose actionable solutions to enhance labor utilization, delivery accuracy, and service consistency
• Collaborate with Regional Directors, District Managers, and frontline teams to align strategies with real-world conditions
• Translate business goals into scalable, data-driven territory models that boost productivity and associate satisfaction
• Track KPIs such as route efficiency, labor cost per service, and on-time performance to drive continuous improvement
• Partner with IT, systems, and BI teams to integrate optimization strategies into enterprise platforms
• Mentor regional planners to promote operational excellence and encourage accountability and teamwork
• Lead change management efforts including communications, training, and rollout of revised service models
• Travel up to 30% to engage field teams, support implementation, gather feedback, and ensure success

Qualifications : Required :

Preferred :

Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates : Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.