Help Desk Technician

This is a long term contract on W2 - no 3rd party contracting companies.

Hourly Payrate : $23-27 / hr.

Onsite in Houston, Texas

JOB STATEMENT :

Provides on-site first-level technical hardware / software support for client computers and other technologies within Janus.

ESSENTIAL FUNCTIONS :

• Identify and resolve computer hardware / software problems through discussions with users.
• Provide first-level phone support for identifying and troubleshooting client to server problems.
• Resolve hardware / software problems on laptops, tablets, cellphones, and MAC computers.
• Utilize the work order system and adheres to IT Support open work order schedules and guidelines.
• Resolves issues assigned via ticketing system and in person walk up requests.
• Ensure Company computer standards and policies are followed.
• Other duties as assigned.

JOB SPECIFICATIONS :

• Bachelor’s degree preferred.
• 1-3 years of relevant experience.
• Microsoft MCP certification for the current Janus desktop operating system.
• Working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
• Ability to diagnose and repair PC and Notebook systems.
• Understands fundamental elements of a client / server LAN / WAN environment.
• Ability to resolve multiple second-level client hardware / software technical problems.
• Ability to handle a fast-paced, dynamic environment.
• Get along well and deal with people in all levels of responsibility.
• Communicate well, both written and verbal, at all levels of the organization.

PHYSICAL DEMANDS :

• Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
13 days ago