Director, Renewals Strategy & Operations

Director, Renewals Strategy & Operations

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Okta is the World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

Job Purpose And Description

The Renewals team is a critical component of our mission, ensuring customers continue to realize value and grow their relationship with us. We are seeking a Director of Renewals Strategy and Operations to act as the key strategic partner to our global renewals leadership. This is a highly cross‑functional and strategic role for an individual with a strong bias towards action who can identify gaps, think critically, and mobilize resources to achieve our goals. You will be instrumental in shaping our long‑term strategy, leading our annual planning processes, and breaking down objectives into a cohesive execution plan. The ideal candidate will complement our team’s operational expertise by stretching our analytical thinking and helping us better understand our customers and business drivers. A key focus of this role will be enhancing our churn forecasting efforts and pioneering the use of AI initiatives to boost employee productivity and support churn mitigation efforts.

What You’ll Do

• Act as the primary strategic operations partner to the global renewals leadership team, providing key input for operations reviews and planning conversations.
• Lead the annual planning process for the renewals organization, including building and owning capacity and resourcing models in close coordination with FP&A and leadership teams.
• Own and enhance the weekly renewal forecast process; you will be responsible for its accuracy, automation, and communication to senior management.
• Pioneer and support AI initiatives designed to enhance employee productivity, improve forecast accuracy, and develop proactive churn mitigation strategies.
• Develop and implement strategies for automating the renewal process for our long‑tail customers through programs like auto‑renew and self‑service portals.
• Lead the renewals systems strategy in partnership with business technology (BT) teams, which includes managing a queue of enhancements and bugs, providing design input, and ensuring UAT is completed.
• Conduct ad hoc analyses to understand churn drivers, renewal trends, and other key business questions, such as competitive losses or changes in weighted term length.
• Partner with leadership to design territories and assign renewal managers accordingly.
• Help design, administer, and report on renewal commission plans and spiffs, with a vision to potentially transition some responsibilities to the incentive compensation team over time.

What You’ll Bring

Okta’s Top 5 Core Leadership Competencies

What you can look forward to as a Full‑Time Okta employee!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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