Talent.com
Senior Member Services Representative
Senior Member Services RepresentativeConnexus Credit Union • Raleigh, NC, US
Senior Member Services Representative

Senior Member Services Representative

Connexus Credit Union • Raleigh, NC, US
3 days ago
Job type
  • Full-time
Job description

Connexus Credit Union Job Opportunity

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an amazing benefits package :

  • 20 days of paid time off and 10 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend

Starting wage of $20.00 / hr. and higher based on prior experience!

Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.

Responsibilities :

  • Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.
  • As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.
  • Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, while keeping information in the strictest confidence.
  • Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.
  • Develop working knowledge of deposit and loan products, accurately open deposit accounts and loans, and upsell where appropriate to effectively build relationships.
  • Research, troubleshoot and resolve complex member inquiries about credit union services and accounts.
  • Assist Branch Manager and Supervisor with compliance duties, such as vault and TCR audits.
  • Mentor, onboard, and help train new Member Services Representatives.
  • Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.
  • Operate and balance cash drawer daily with minimal balancing errors.
  • Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.
  • Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.
  • Achieve individual performance goals as assigned and positively contribute to branch goal attainment.
  • Perform other duties, branch support and projects as assigned.
  • Position Requirements :

  • Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is required.
  • 2+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals by using independent judgment is preferred.
  • Follows established routines under close supervision.
  • Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
  • Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters.
  • Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.
  • Connexus Credit Union's Employer Recognitions :

  • 2024 Best in Class Employer, Gallagher
  • 2025 Best Place to Work in IT, Computer World
  • Equal Opportunity Employer / Disabled / Veterans

    Create a job alert for this search

    Member Service Representative • Raleigh, NC, US

    Related jobs
    Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Member Services Representative

    Member Services Representative

    Planet Fitness • Knightdale, NC, US
    Full-time
    We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in grea...Show more
    Last updated: 30+ days ago • Promoted
    Flexible schedule - Earn at least $935 by driving 82 trips with Uber

    Flexible schedule - Earn at least $935 by driving 82 trips with Uber

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Side gig - Earn at least $935 in your first 82 trips with Uber, guaranteed.

    Side gig - Earn at least $935 in your first 82 trips with Uber, guaranteed.

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Member Services Representative Shift Lead

    Member Services Representative Shift Lead

    Planet Fitness • Holly Springs, NC, US
    Full-time
    Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club M...Show more
    Last updated: 30+ days ago • Promoted
    Membership Representative

    Membership Representative

    ISSA • Raleigh, NC, US
    Full-time
    Fitness and Membership Representative.Do you love FITNESS? Does the idea of helping people excite you? Are you energetic, goal driven and looking to build a career with a growing company?.We are se...Show more
    Last updated: 30+ days ago • Promoted
    Choose your schedule - Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Choose your schedule - Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Seasonal - Drive with Uber

    Seasonal - Drive with Uber

    Uber • Newton Grove, NC, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show more
    Last updated: 3 days ago • Promoted
    Flexible $ : Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Flexible $ : Earn At Least $935 For Your First 82 Trips, Guaranteed.

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Driver - Get Paid Daily

    Driver - Get Paid Daily

    Uber • Newton Grove, NC, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show more
    Last updated: 3 days ago • Promoted
    Side gig : Earn at least $935 in your first 82 trips with Uber, guaranteed.

    Side gig : Earn at least $935 in your first 82 trips with Uber, guaranteed.

    Uber • Newton Grove, NC, US
    Full-time +1
    Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show more
    Last updated: 3 days ago • Promoted
    Member Services Representative Overnight

    Member Services Representative Overnight

    Planet Fitness • Smithfield, NC, US
    Full-time
    Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors ...Show more
    Last updated: 30+ days ago • Promoted
    Member Services Representative Weekend

    Member Services Representative Weekend

    Planet Fitness • Knightdale, NC, US
    Full-time
    We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in grea...Show more
    Last updated: 30+ days ago • Promoted
    Drive on Your Schedule

    Drive on Your Schedule

    Uber • Newton Grove, NC, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show more
    Last updated: 3 days ago • Promoted
    Patient Service Associate

    Patient Service Associate

    Duke Clinical Research Institute • Durham, NC, United States
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show more
    Last updated: 27 days ago • Promoted
    Driver - Flexible seasonal earnings

    Driver - Flexible seasonal earnings

    Uber • Newton Grove, NC, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show more
    Last updated: 3 days ago • Promoted
    Patient Service Associate - Orthopaedics Arringdon

    Patient Service Associate - Orthopaedics Arringdon

    Duke Clinical Research Institute • Morrisville, NC, United States
    Full-time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show more
    Last updated: 21 days ago • Promoted
    Field Community Health Worker-Cumberland county, NC and surrounding areas

    Field Community Health Worker-Cumberland county, NC and surrounding areas

    UnitedHealthcare • Spring Lake, NC, United States
    Full-time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people...Show more
    Last updated: 7 days ago • Promoted