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Help Desk Manager

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Help Desk Manager.Key Responsibilities : Forecast potential Help Desk issues and implement corrective action plansResolve escalated Help Desk requests and ensure compliance with SLAsManage staff, oversee technical services, and maintain customer service standardsRequired Qualifications : Bachelor's degree and 5-7 years of relevant experience or equivalentITIL v4 Foundations certifiedExperience managing teams and coordinating department activitiesAbility to develop and administer schedules, performance requirements, and budget responsibilitiesEligibility to obtain government clearance and U.S. citizenship

12 hours ago
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