Customer Service Specialist

Customer Service Specialist

Sutherland is on the lookout for team-oriented and results-driven people to join us as Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!

Job Description

Your new career will include :

• Analyzing payment history / notes and clearly communicating account statuses to customers
• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
• Promptly report / refers sensitive and complex issues to the Team Leader
• Documenting all activities in accordance with established procedures in a clear and concise manner

Qualifications

Additional Information

Advance your career with one of the world's most respected brands and one of the top automotive companies in North America!

We're driven by success, are you?

Must be legally entitled to work in the USA at time of application.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.