Manager Patient Financial Svcs

Job Description

The Mgr Patient Financial Svcs manages a defined section of the Business Office as assigned : Billing (government or commercial) or Support Services (cash posting, customer service, vendor management, refund anaysis, document retrieval and scanning). Manages daily operations to ensure efficiency and accuracy in all areas of responisibility. Provides Quality Improvement monitoring to ensure employee compliance with departmental standards and procedures. Identifies process opportunities and seeks out and implements solutions. Hires, trains and develops employees within area of responsibility.

Responsibilities

• Manages daily operations

Ensures that staff meet productivity targets set by department leadership as appropriate for assigned area of responsibility, may include but are not limited to : AR >

90 days kept to

Provides leadership in identifying recurring problems and developing resolutions; works with PFS Dir, Managed Care and other internal departments as necessary to prioritize and resolve issues. Processes "special handling" requests, payor issues, complaints and / or inquiries regarding patient accounts to ensure correct and satisfactory resolution.

Serves on committees as appropriate.

Qualifications