Remote Customer Service Representative

Customer Service Representative (Remote)

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you'll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You'll handle inquiries, process orders, verify insurance, and ensure accurate documentationall while working in a fast-paced, team-oriented environment.

Key Responsibilities

Respond promptly to customer calls and emails in alignment with performance goals

Provide accurate information about products, services, and retail locations

Process orders and route calls to appropriate departments

Follow up with customers as needed to ensure resolution

Review and verify documentation for accuracy

Conduct insurance verification to determine eligibility, coverage, and deductibles

Obtain pre-authorizations and submit physician orders to insurance carriers

Navigate multiple EMR systems to retrieve and enter documentation

Communicate trends and issues with insurance carriers to management

Contact patients when documentation is incomplete and offer solutions

Qualifications

Must-Have :

1+ year of customer service experience (retail or restaurant experience accepted)

Proficiency in Microsoft Office

Preferred :

Experience in a healthcare setting

Familiarity with medical terminology

Experience in inbound call handling

CNA or nursing home experience is a plus

Work Schedule

Standard shift : MondayFriday, 8 : 00 AM 5 : 00 PM

Occasional shifts : 10 : 00 AM 7 : 00 PM with some weekend availability

Why Join Us?

Opportunity for full-time hire based on performance

Career growth : Many of our managers started as CSRs

Supportive and collaborative team environment

Pay and Benefits

The pay range for this position is $16.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 28, 2025.