Application Support Engineer - L1

Application Support Engineer - L1

Location : Charlotte, NC preferred but open to remote

Duration : 6-month contract-to-hire

Pay : $30.00+ hourly

JOB DESCRIPTION

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

We are looking for a proactive and motivated Application Support Engineer (L1) to join our client's Run Support team. This role serves as the first line of defense in maintaining the stability, availability, and performance of critical business applications.

The ideal candidate will have hands-on experience with ticket management, incident response, and application monitoring using tools such as Helix, AlertBot, Dynatrace, Splunk, and Zabbix. As part of a broader scaling and growth initiative, this role is essential in supporting daily operations and enabling proactive monitoring to minimize potential disruptions.

RESPONSIBILITIES

• Monitor application health, performance, and availability across enterprise systems.
• Triage, manage, and resolve incidents within the Helix ticketing system.
• Escalate unresolved issues to L2 engineers or development teams as needed.
• Follow established runbooks and SOPs for consistent incident resolution.
• Provide timely updates to stakeholders during active incidents.
• Document troubleshooting steps and contribute to the knowledge base.
• Participate in shift-based support schedules, including on-call rotations to ensure 24 / 7 coverage.

QUALIFICATIONS

Category Code : JN008

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