Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Answering inbound calls, emails, and Teams messages from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and trainings
Required Qualifications:
High School Diploma, or GED equivalent
Experience working in a fast-paced environment
Call Center Experience is a plus
Benefits include:
Full time - 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid parking at our downtown location
Paid lunch breaks
Advancement opportunities & internal growth
Welcoming, open-minded, and low stress office environment
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website and apply, or apply on here!
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at careers@surfaceexperts.com
Compensation: $20.00 per hour
Support Center Representative • Spokane, WA, US
An established industry player is seeking a part-time Pediatrician to join their team in Spokane, Washington.This role offers a unique opportunity to provide 100% outpatient care with a balanced pa...Show more
This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Rates vary based on experience level and project complexity.Emergency and after-hours work m...Show more
Work From Home :Support a Leading Cruise Line Through the Arise PlatformLove helping people plan their dream vacations? The Arise Platform connects you with remote customer service opportunities fr...Show more
We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...Show more
Part-Time Financial Services Consultant.What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on ...Show more
Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ...Show more
Overnight Call Center Representative.Sound Telecom is seeking dedicated and detail-oriented.Overnight Call Center Representatives.In this vital role, you'll provide friendly, professional, and comp...Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more
We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...Show more
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier...Show more
There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav...Show more
A community service organization is seeking an Outreach Specialist in Spokane, WA to work with Veterans and their families, assessing eligibility for the SSVF program.Responsibilities include provi...Show more
Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current...Show more
These positions are available throughout various USMS Districts in the Continental US (CONUS).The selectee of this position serves as a Program Support Specialist.You will be responsible for provid...Show more
A mental health care provider is seeking a Business Development Representative in Spokane, WA.This role involves promoting services to healthcare providers and building referral partnerships.Ideal ...Show more
The OpportunityThis position is remote.Qualified candidates must currently live in the Spokane, WA area.Travel up to 75%What You'll Work OnEmbrace the vision of becoming the leading diagnostic serv...Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more
Part-Time Financial Services Consultant.What could an extra $1,000-$2,000 each month do for your household? Qualified candidates are wanted for the chance to enter financial services on a part-time...Show more
