Hard Services Account Manager - Facilities Management (Financial Services)

Hard Services Account Manager - Facilities Management (Financial Services)

Job ID

236331

Posted

05-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

New York City - New York - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

Responsible for the relationship of client account. Interacts and consults with client to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.

Essential Duties / Responsibilities

Manages client sites simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for projects.

Responsible for the management of sales, and relationship with client.

Interacts with the client to ensure proper services and enhancements are being carried out.

Identifies new sales opportunities or opportunities for improvements within existing accounts.

Manages expectations of client and project team regarding scope of work and responsibilities.

Consults with sales professionals to define project requirements, investigating various approaches to attain end results.

Manages and solves conflicts with clients.

Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.

Performs other duties as assigned.

Qualifications

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Bachelor's degree from four-year college or university required.

Required 5 - 8 years of relevant work experience.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Ability to calculate intermediate figures such as percentages.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.

Scope of Responsibility

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact / risk, and supervises / monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and / or line of business.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

New York Residents : CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience.

The minimum salary for the Account Manager position is $97,400 annually and the maximum salary for the Account Manager position is $160,000 annually.

The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women / Minorities / Persons with Disabilities / US Veterans)