Student Relations Representative

Candidate(s) recommended for hire are subject to a criminal background check. Position Information Position Title Student Relations Representative Announcement Summary Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Student Relations Representative!

The Student Relations Representative is a multifaceted position that involves providing exceptional customer service to current and potential students via various communication channels including telephone, text, chat, social media, video calls, and virtual meetings.

The ideal candidate will be passionate about delivering outstanding service, fostering student success, and adept at using technology to engage and assist students.

We offer a valuable benefits package that includes the following :

NC State Health PlanNC State Retirement PlanPaid LeavePaid HolidaysCafeteria Plan (IRS Code Section 125)Educational BenefitsLongevityTRICARE Supplement Benefits Full-time employee benefits.

Duties Duties may include, but are not limited to, the following :

• Answer and route incoming calls to appropriate college department or office.
• Interact with students through diverse platforms such as text, chat, social media, video calls, and virtual meetings, providing top-notch customer service and support.
• Utilize Customer Relationship Management (CRM) systems to effectively track, manage, and resolve student inquiries and issues.
• Address and resolve student concerns promptly, referring students to the appropriate departments and offices for guidance on academic programs, admissions, financial aid, and campus resources.
• Employ student success and engagement software to monitor and enhance student experiences and outcomes.
• Keep students informed about important college updates, deadlines, and opportunities via digital communications.
• Remain abreast of the latest trends in digital communication, customer service, and student support practices.
• Coordinate communication in emergencies.
• Perform special projects and assignments as needed.
• Perform related duties as assigned.

Minimum Qualifications An Associate’s degree in a relevant field with experience in an educational or customer service setting.

One year of clerical experience and basic computer skills is required. Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $39,191.

00 annually Number of Months 12 Employee Benefits NC State Health PlanNC State Retirement PlanPaid LeavePaid HolidaysCafeteria Plan (IRS Code Section 125)Educational BenefitsLongevityTRICARE Supplement Benefits Posting Number S10-24 Posting Detail Information EEO Statement The Fayetteville Technical Community College is an Equal Opportunity Educational Institution / Employer.