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District Manager Parts & Service Boston MA North
District Manager Parts & Service Boston MA NorthGeneral Motors • Boston, MA, US
District Manager Parts & Service Boston MA North

District Manager Parts & Service Boston MA North

General Motors • Boston, MA, US
1 day ago
Job type
  • Full-time
  • Permanent
Job description

District Manager Parts & Service

Remote : This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the North and West side of the Boston metro area. The selected candidate must live in territory or relocate within a 50-mile radius of Boston, MA. This job may be eligible for relocation benefits.

The Role : The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including : execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do (Responsibilities) :

  • Extreme ownership of District Revenue, Retention & Customer Experience
  • Serve as a trusted advisor to dealership leadership
  • Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities
  • Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals
  • Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
  • Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
  • Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to : resolution of Service Parts Assistance Center (SPAC) / Customer Assistance Center (CAC) / Technical Assistance Center (TAC) cases, Goodwill / Warranty / Policy requests
  • KPIs : Sales Reporting Tool (SRT) sales objective, Net Promoter Score (NPS), Retention, Service Training Standards (STS) Training, EV Training & Compliance

Skills / Qualifications :

  • Bachelor's Degree or Equivalent Experience
  • 2+ years of experience leading, guiding and improving dealership Fixed Operations
  • Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
  • Proficient knowledge of Dealership Service & Parts Operations :
  • Automotive Parts and Service Systems
  • Dealer Operating Report & Fixed Analysis Tools
  • Dealership profit department's structure and interconnectivity
  • Consultative Selling Skills
  • Effective oral and written persuasive and informative communication skills
  • Competencies :

  • Successfully builds and maintains strong internal / external relationships
  • Successfully Drives for Results & Drives Change Management
  • Effectively demonstrates Informative and Persuasive communication skills
  • Effectively works autonomously with strong Time Management & Prioritization Skills
  • Effective With Timely Problem Solving
  • Consistently Demonstrates Innovation and Creativity
  • Consistently Demonstrates Initiative & Adaptability
  • Strong Customer Orientation & Conflict Resolution
  • Compensation : The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

  • The expected base compensation for this role is ($78,000.00 - $105,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
  • GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

    About GM : Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us : We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

    Non-Discrimination and Equal Employment Opportunities (U.S.) : General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

    Accommodations : General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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    District Service Manager • Boston, MA, US

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