Job Description
Job Description
Department : Events
Type : Full-time; Hourly
Immediate Supervisor : Operations Manager
Supervision Purview : N / A
General Statement of Duties
The Operations Coordinator supports the daily logistics, setup, and execution of events at the
Riverside EpiCenter. This role ensures operational excellence by coordinating walkthroughs,
client communications, and setup needs while maintaining strong collaboration with internal
departments. The ideal candidate will be detail-oriented, organized, and proactive, ensuring each
event runs smoothly from planning through completion.
Essential Job Functions
- Serve as a liaison between clients and internal departments (AV, Catering, Entertainment,
Security, etc.) to ensure seamless event execution.
Send client introduction emails and manage communication via CRM Application.Monitor completion of Event Advance Forms and assist clients with walkthroughscheduling.
Prepare and confirm walkthroughs, including calendar invites and coordination with alldepartments.
Review event details prior to walkthroughs, ensuring accuracy between the EventAdvance Form, contract, and BEO.
Attend and facilitate client walkthroughs; gather and finalize setup, décor, AV, andlogistics details.
Record walkthrough notes in CRM and create official floor diagrams.Verify and upload vendor Certificates of Insurance (COI) to ensure compliance withEpiCenter policy.
Send pre-event follow-up emails confirming all final details (timeline, vendors,headcount, etc.).
Assist with preparation of final call sheets for internal and client distribution.Upload all final event materials (call sheets, COIs, diagrams, etc.) to Tripleseat "AttachedFiles."
Support the setup, breakdown, and quality control of event spaces as needed.Communicate with the Operations Manager on all updates, client needs, and adjustmentsin real time.
Maintain consistent communication with team members and uphold the EpiCenter'sstandards of professionalism and hospitality.
Preferred Qualifications / Competencies
High school diploma or equivalent required; associate degree preferred.Minimum 1 year of experience in event coordination, hospitality, or administrativesupport.
Excellent communication and organizational skills with keen attention to detail.Ability to manage multiple tasks and deadlines in a fast-paced environment.Proficiency in Microsoft Office and Google WorkspaceStrong interpersonal skills with a customer service mindset.Availability to work flexible hours, including evenings, weekends, and holidays asneeded.
All candidates selected for employment with Riverside EpiCenter will be required to successfully complete a background check and drug screening as a condition of employment. Failure to pass either requirement may result in disqualification from the hiring process or termination of employment.