Sr. Account Manager

Sr. Account Manager

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

You are passionate about digital marketing, tech and building relationships! In addition to passion, you have an entrepreneurial spirit paired with excellent written / verbal communication skills, operational efficiency, and an optimism for turning problems into opportunities! Our flexible, fast paced, and results driven environment will allow you to flourish as you take ownership of your day to day operating rhythm! Sometimes that means accomplishing a task alone, and other times that means working collaboratively with your assigned customers, your team, and other HighLevel departments. Some essential functions of the position are listed below.

What You'll Do :

• Manage a high-impact book of mid-to-large clients using LeadConnector-based offerings.
• Lead discovery and consultation around marketing, CRM, and automation workflows.
• Drive upgrade motions and negotiate annual agreements to increase account value and reduce churn risk
• Promote and negotiate annual agreements to drive longer-term retention and stability.
• Proactively identify churn risks or product fit gaps and offer strategic solutions.
• Act as a voice of the customer by providing structured feedback to Product and Technical teams.
• Contribute to the development of productized service bundles for LC customers.
• This AM 3 supports larger-scale mid-market and high-velocity clients specifically on LeadConnector-powered solutions. This role is consultative and heavily focused on driving annual agreement adoption across agencies and businesses using AI, marketing automation, and CRM technology.

What You'll Bring :