Lead Surveillance Operator

Lead Surveillance Operator

Job Category : Regulatory

Full-Time

On-site

Rate : $21 USD per hour

Rivers Casino Des Plaines

3000 S. River Road

Des Plaines, IL 60018, USA

Description

Job Functions :

• Maintains the knowledge of a surveillance operator at all times.
• Ensures adherence to all departmental policies and procedures, conducts ongoing training, keeps up with departmental objectives, promotes outstanding customer relations and ensures all transactions are conducted within state gaming and internal regulations.
• Observe, document and report on all areas under surveillance to ensure compliance of internal regulations, policies and procedures, as well as, all state and federal regulations.
• Record and observe all casino games, count rooms, slots, keno, casino cage and non-gaming areas.
• Must possess a working knowledge of all casino games, policies and procedures, card counting techniques and having a working knowledge of different cheating techniques.
• Write detailed investigative reports.
• Document and report any disciplinary issues to the Director / Shift Manager.
• Effectively communicate with all departments.
• Ensure that all Surveillance notebooks as well as all printing and / or copying is updated and maintained.
• Ensure that personnel are performing the necessary guidelines that are outlined in the departments' policies and procedures manual.
• Must possess the ability to maintain confidentiality of sensitive information.
• Assist in conducting training of new hires and assist in the evaluation of manpower needs to ensure departmental objectives are being achieved.
• Work with the Director and Shift Managers in coordinating activities related to the surveillance of gaming tables, slot machines, cashier's cage and non-gaming related areas (back of the house, retail, etc.).
• Promote outstanding customer relations and ensures all transactions are conducted within the states gaming and internal regulations.
• Other job related duties as assigned.

Job Requirements :

Perks that Work!

Equal Opportunity Employer