Scheduling Specialist - 100% Onsite

Overview

Scheduling Specialist position located in Minneapolis, MN. Onsite for 6-12 months, then remote.

Integrity delivers innovative medical claims solutions through collaboration of technology, staff, provider networks, and a client-focused approach to the claims process for auto insurance, workers' compensation, TPAs, and government entities.

FMLA : Non-Exempt, Full-Time. Schedule : Mon-Fri, 8 : 30 am to 5 : 00 pm.

Position Description

The Scheduling Specialist is responsible for managing cases per individual client requirements, handling intake and scheduling of orders via phone, fax, and internet, and ensuring that all supporting functions complete client requests thoroughly. The role routinely forecasts and coordinates upcoming client needs. Strong communication and customer service are essential. Problem solving is required.

Responsibilities

• Manage each case to meet individual client requirements.
• Discuss cases with clients and determine appropriate physician types (e.g., specialty) to assign.
• Schedule / reschedule IMEs and ancillary services from requests received via phone, fax, and internet.
• Work with claimants to schedule appointments.
• Troubleshoot scheduling problems.
• Follow up after exams to ensure scheduling occurred.
• Coordinate / complete follow-up from orders, including transportation, interpreters, and chaperones.
• Obtain / maintain standing times from physicians and coordinate locations and travel when necessary.
• Track and perform second-tier follow-up including reminders, weekly physician schedules, and show / no-show monitoring.
• Develop and maintain relationships with clients and physicians.

Administration

Qualifications

Education and Experience : High school diploma required; Bachelor's degree or 2-3 years of experience in the insurance, legal, or healthcare industry required. Sales experience preferred.

Knowledge and Skills

EEOC Statement

Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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