Helpdesk TechnicianAkaasa Technologies • Washington, DC, United States
Helpdesk Technician
Akaasa Technologies • Washington, DC, United States
4 days ago
Job type
- Full-time
- Quick Apply
Job descriptionExperience supporting a hybrid work environment that includes support of staff deployed worldwide Strong communication and interpersonal skills Ability to work under deadlines and to adapt to changing circumstances Collaborative team spirit, cultural sensitivity, and a strong desire to learn Minimum 7 years of IT support experience Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
Position : Helpdesk Technician
Top skills :
M365 | Windows troubleshooting | Adobe | PowerBI Dashboards | Remote Desktop / Zoom / MS Teams
Required Knowledge, Skills, and Experience :
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
- Proficiency in Windows troubleshooting and device support
- Skilled in Microsoft 365 administration : Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
- Knowledge of cloud security best practices and compliance
In addition to the requirements listed above, the following experience is preferred :
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Helpdesk Technician • Washington, DC, United States
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