Work Management Specialist I OR Work Management Specialist II

More Than A Career - A Chance To Make A Difference In People's Lives

Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Power Grid Operations (PGO), Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

Provides Quality Customer Service And Support To Power Grid Operations

• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to operation center personnel and others as requested
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations
• Ensures work is scheduled and executed timely
• Monitors various reports to ensure process adherence to achieve customer-related goals
• Research, root cause analysis and ownership of resolution of customer issues
• Provides feedback to supervision for coaching opportunities
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Uses software applications to prepare correspondence, reports, & presentations

Cost Management

Reliability

EE Engagement / Safety

Required / Basic Qualifications

Note : Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

Work Management Specialist II

Desired Qualifications

Working Conditions