System Support Specialist, Position no. 01265

Overview

The Virginia Department of Motor Vehicles is hiring for a System Support Specialist for a position with its Systems Support Division in Richmond, Virginia.

The Systems Support Specialist is responsible for administrating third level Help Desk functions to assist all areas of DMV with transaction and processing issues. The incumbent will research problems, document requirements, and write issue logs when the issue being handled is training or system issue. This position will serve as an essential part in DMV's DL9 and OnBase based Landing Zone request handling via Customer Service Management Administration and the HQ Work Units requesting assistance in everyday DMV processes.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values : Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Responsibilities

(Note : The original text describes the role and duties as part of the Systems Support Division. The following condensed description reflects the responsibilities stated in the job description.)

The incumbent will administer third level Help Desk functions to assist all areas of DMV with transaction and processing issues. Responsibilities include researching problems, documenting requirements, and writing issue logs when issues are related to training or system issues. This position will serve as an essential part in DMV's DL9 and OnBase based Landing Zone request handling via Customer Service Management Administration and the HQ Work Units requesting assistance in everyday DMV processes.

Minimum Qualifications

• Experience consulting with business users to determine software and functional specifications.
• Knowledge of research and evaluation techniques.
• Experienced in troubleshooting problems and performing in-depth analysis to recreate the problem and provide solutions.
• Ability to create process documents.
• Demonstrated ability to communicate effectively orally and in writing and to make effective presentations.

Additional Considerations

Working knowledge of the Department of Motor Vehicle's business functions, transactions, policies, CSMA operations and automated systems.

Special Instructions

You will be provided a confirmation of receipt when your application and / or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Requirement to have a valid driver's license with no more than six demerit points.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name : DMV Employment

Phone : Email :

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

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