Talent.com
IT Tech - Tier 2 / Service Coordinator

IT Tech - Tier 2 / Service Coordinator

HCS Technical Services LLCSan Marcos, TX, US
17 hours ago
Job type
  • Full-time
Job description

Join to apply for the IT Tech - Tier 2 / Service Coordinator role at HCS Technical Services LLC

1 day ago Be among the first 25 applicants

Join to apply for the IT Tech - Tier 2 / Service Coordinator role at HCS Technical Services LLC

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from HCS Technical Services LLC

  • ?Founder and CEO at HCS Technical Services LLC, ?Growth Fanatic

HCS Technical Services LLC is a dynamic Managed IT Services firm that provides first-class solutions, implementation, monitoring & support services to the business community. Our primary objective is to deliver business solutions that ensure clients achieve and maintain a competitive edge.

An ideal candidate would be an experienced Tier 2 or 3 IT generalist who is able to confidently take on issues escalated from T1 team members.

The success of our business is founded on our great relationships with our clients, which means prompt, friendly and successful customer service outcomes. We are looking for someone who will be able to solve higher level ticket issues as well as coordinate the service boards to ensure quality service delivery. This position requires a high level of organization, multi-tasking and technical knowledge. Additionally, the Service Coordinator will mentor and coach the T1 technicians to ensure the best methods are in use to meet the client's needs.

Essential Duties and Responsibilities :

The Service Coordinator will be responsible for handling and resolving T2 / T3 service requests as well as ensuring overall timely and effective delivery of IT services to clients. This will involve coordinating with clients, technical staff, and vendors to schedule service delivery, track progress, and ensure that service level agreements (SLAs) are met.

Specific Duties :

  • Manage service requests or tickets ensuring timely and effective delivery of IT services to clients.
  • Serve as an escalation point for tickets that T1 staff is unable to solve.
  • Collaborate with the Operations Manager to develop and implement strategies for improving service delivery quality and efficiency.
  • Maintain a high level of customer satisfaction by ensuring timely, effective, and responsive service across the Service Team.
  • Ensure compliance with Service Level Agreement (SLA) contracts, service delivery policies, HCS procedures, and guidelines.
  • Generate reports on service delivery metrics, including SLA adherence, performance trends, and areas for improvement.
  • Act as a liaison between clients, technical staff, and vendors to ensure effective communication and collaboration.
  • Lead team of T1 IT Specialists providing feedback, coaching, and mentoring.
  • Lead regular ticket review meetings with the Service Team
  • Manage and monitor adherence to internal KPI (Key Performance Indicator) goals set by management.

    • Knowledge, Skills, and / or Abilities :

    The items listed below are representative of the knowledge, skill, and / or ability preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent communication and interpersonal skills to manage relationships and expectations with clients, technical staff, and vendors.
  • Strong organizational and time management skills to manage service requests, schedules, and documentation effectively.
  • Strong analytical skills to monitor and track service delivery metrics and identify areas for improvement.
  • Ability to think strategically and contribute to service delivery strategy and planning, as well as execute tactical initiatives.

    • Credentials and Experience :

  • At least 2-3 years of experience in a technical support role in an IT or MSP environment.
  • Experience with service delivery tools and systems, including remote monitoring and management (RMM), professional services automation (PSA), and ticketing systems.
  • Experience with network infrastructure and software, including operating systems, virtualization, and cloud technologies.
  • A+ certification ideal
  • MS900 certification ideal
  • Network+ certification ideal
  • Security + certification ideal

    • Job Type : Full-time

    Pay : $23.00 - $28.00 per hour

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift

    • Application Question(s) :

  • HCS staff works primarily in the office in San Marcos, TX and reliable transportation is necessary for client on-site visits. Please ensure you are prepared to report to work in San Marcos, TX and have reliable transportation prior to applying.

    • Experience :

  • technical support / MSP : 2 years (Required)

    • Ability to Commute : Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at HCS Technical Services LLC by 2x

    Get notified about new Service Coordinator jobs in San Marcos, TX

    Human Resources Information System Analyst

    New Braunfels, TX $115,000.00-$135,000.00 3 weeks ago

    Artificial Intelligence Systems Analyst - ITD

    New Braunfels, TX $115,000.00-$135,000.00 3 days ago

    GIS Analyst II - TPP Division - Austin, TX

    AI Program Risk Analyst Intern - Information Technology Division

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    It Coordinator • San Marcos, TX, US

    Related jobs
    • Promoted
    IT Service Desk Technician

    IT Service Desk Technician

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for a Service Desk professional to support enterprise users across the globe.Key Responsibilities : Serve as the first point of contact for inbound IT support via phone, email...Show moreLast updated: 30+ days ago
    • Promoted
    Tech Support Tier I

    Tech Support Tier I

    AkkodisAustin, TX, United States
    Permanent +1
    Contract : 6 month contract with likely extension.NOT Open to C2C or sponsorship.Must possess excellent technical aptitude, written and oral communications skills and the ability to deal effectively...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Information Technology Coordinator II

    Information Technology Coordinator II

    Phase2 TechnologyAustin, TX, US
    Full-time
    Information Technology Coordinator II.Serving under the Division of Student Affairs, University Unions' mission is to enhance the student experience and to enrich campus life by providing cultural,...Show moreLast updated: 17 hours ago
    • Promoted
    Facilities Coordinator

    Facilities Coordinator

    Cisco Equipment Rentals LLCSeguin, TX, United States
    Full-time
    Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will wo...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Team Coordinator Scheduling

    Team Coordinator Scheduling

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for a Team Coordinator Scheduling.Key Responsibilities Schedule clinicians for cases and communicate changes in schedule or service delivery Organize job duties and responsi...Show moreLast updated: 7 hours ago
    • Promoted
    Account Manager, IT Services

    Account Manager, IT Services

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an Account Manager, Work Transformation and Collaboration.Key Responsibilities Plan target account expansion strategies and identify cross-selling opportunities Lead cli...Show moreLast updated: 1 day ago
    • Promoted
    EMPLOYEE SERVICES COORDINATOR

    EMPLOYEE SERVICES COORDINATOR

    ESFMAustin, TX, US
    Full-time
    Position Title : EMPLOYEE SERVICES COORDINATOR.ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility...Show moreLast updated: 1 day ago
    • Promoted
    IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics

    IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics

    University of Texas at AustinAustin, TX, United States
    Full-time
    IT Endpoint Technician or Senior IT Endpoint Technician, Texas Institute for Electronics.Cockrell School of Engineering.Texas Institute for Electronics (TIE). University of Texas at Austin-supported...Show moreLast updated: 30+ days ago
    • Promoted
    Implementation Coordinator

    Implementation Coordinator

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an Implementation Coordinator to support a complex software implementation project.Key Responsibilities Perform manual system setup tasks and support configuration of wor...Show moreLast updated: 30+ days ago
    • Promoted
    IT Support Technician III

    IT Support Technician III

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an IT Support Technician III.Key Responsibilities Act as a technical leader in client-facing calls and coordinate efforts between department leaders Ensure escalated tic...Show moreLast updated: 3 days ago
    • Promoted
    ABA Services Onboarding Coordinator

    ABA Services Onboarding Coordinator

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an ABA Services Onboarding Coordinator to manage the onboarding process for new team members.Key Responsibilities Manage full-cycle onboarding and offboarding processes ...Show moreLast updated: 3 days ago
    IT Technician

    IT Technician

    Revel StaffingAustin, TX, us
    Full-time
    Quick Apply
    A leading defense manufacture is seeking a skilled and dependable.The ideal candidate is customer-focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and softw...Show moreLast updated: 6 days ago
    • Promoted
    Service Desk Technician III

    Service Desk Technician III

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for a Service Desk Tech III to provide technical support and assistance for various IT issues.Key Responsibilities Coordinate, diagnose, and troubleshoot incoming employee ca...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    IT Invoicing Coordinator

    IT Invoicing Coordinator

    Texas Health and Human ServicesAustin, TX, US
    Full-time +1
    Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we sup...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    IT Helpdesk Technician - Level 2

    IT Helpdesk Technician - Level 2

    Impact Business TechnologyAustin, TX, US
    Full-time
    IT Helpdesk Technician - Level 2 role at Impact Business Technology.You will be primarily assigned to a customer site in Austin, TX. You will resolve computer-related issues for our clients through ...Show moreLast updated: 17 hours ago
    • Promoted
    Clinical Support Coordinator

    Clinical Support Coordinator

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for a Clinical Support Coordinator for a full-time, remote position on the 2nd shift.Key Responsibilities Manage requests from client hospitals and physicians to ensure excel...Show moreLast updated: 30+ days ago
    • Promoted
    IT Support Contractor

    IT Support Contractor

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an IT Support Contractor for a 6-month engagement.Key Responsibilities : Provide high-quality, responsive support via the helpdesk channel to resolve technical issues Han...Show moreLast updated: 2 days ago
    • Promoted
    IT Support Manager

    IT Support Manager

    VirtualVocationsAustin, Texas, United States
    Full-time
    A company is looking for an IT Support Manager to lead their technical support team and enhance customer satisfaction.Key Responsibilities Manage, mentor, and develop a team of IT support technic...Show moreLast updated: 30+ days ago
    • Promoted
    Information Technology Coordinator II

    Information Technology Coordinator II

    University of Texas at AustinAustin, TX, United States
    Full-time
    Information Technology Coordinator II.Serving under the Division of Student Affairs, University Unions' mission is to enhance the student experience and to enrich campus life by providing cultural,...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Service Coordinator

    Service Coordinator

    Patterson CompaniesAustin, TX, US
    Full-time
    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advanci...Show moreLast updated: 16 hours ago