Customer Service Specialist M / F / X

Founded in 2013, Tissium is a fast-moving medical device company dedicated to developing innovative tissue reconstruction solutions.

We leverage our technology platforms to develop new innovative solutions in surgery for a positive impact on patients' lives. We are headquartered in Paris, with a production facility in Roncq (near Lille) and an office in Boston.

DESCRIPTION OF THE COMPANY

Tissium is a mission-driven medical device company founded in 2013 , headquartered in Paris , with a production facility in Roncq (near Lille) and an office in Boston . We are dedicated to creating a new era of body repair by leveraging our biopolymer platform to develop innovative solutions in surgery for a positive impact on patients' lives .

Tissium’s technology is based on research and intellectual property from the laboratories of Professor Robert Langer (MIT) and Professor Jeffrey M. Karp (Brigham and Women's Hospital) , who co-founded the company with Christophe Bancel (CEO) and Maria Pereira (Deputy CEO & Chief Innovation Officer) .

We are developing polymers for atraumatic tissue repair in various applications. Today, these polymers are used for structureless nerve repair , hernia repair , and cardiovascular sealing .

Since our inception, we have raised a total of 170 million euros . Our latest fundraising round , which concluded in April 2023 , resulted in 50 million euros in additional funding . This infusion of capital provides us with the necessary resources to finance the commercialization of our first products .

Join TISSIUM as a Customer Care Specialist

At TISSIUM , we believe every interaction makes a difference because behind every order and inquiry, there is ultimately a patient in need .

As a Customer Care Specialist , you will be the first line of communication with our customers and sales team . Your mission is to ensure a seamless, professional, and efficient experience across all touchpoints, from handling orders and inquiries to proactively improving the customer journey .

In this role, you will :

• Deliver comprehensive service in a high-performance and customer-focused environment.
• Build trust by providing accurate, timely, and solution-oriented support .
• Play a vital role in strengthening our commitment to excellence and innovation in healthcare.

MAJOR DUTIES AND  RESPONSIBILITIES

Manage the entire order-to-cash process effectively and efficiently, including (but not limited to)

REPORTING LINE

This job will report to the Chief Commercial Officer.

YOU WILL LOVE THIS JOB IF

YOUR BACKGROUND

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HIRING PROCESS

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👉 We firmly believe that building a company for everyone requires a diverse team. Our organisation values diversity and welcomes applications from individuals of all backgrounds. We do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Our company culture prioritises human interaction and ensures that every individual's voice is heard, making our processes lightweight yet efficient.