Utility Billing Operations Manager (Mon-Thurs)

Salary : $81,203.20 - $103,542.40 Annually

Location : Coconut Creek, FL

Job Type : Full-Time

Job Number : 2025-70

Department : Finance & Admin. Svcs.

Opening Date : 08 / 26 / 2025

FLSA : Exempt

Description

When you come work for the City of Coconut Creek, although you're assigned an employee number, you're not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the "Butterfly Capital of the World." Today you may be applying to our Utility Billing Operations Manager position, but tomorrow that role could lead to anywhere you want to go! And in the days, months and years in between, you'll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, wellness fairs, meditation sessions, chair massages, charitable causes, and so much more!

The City of Coconut Creek has been spotlighted as one of the "Best Cities to Live in America" by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. We've been awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 58,000 residents rely on our awesome 500 employees. Are you ready to be one of us?

If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.

GENERAL PURPOSE :

This is a Civil Service position, which is exempt from the overtime provisions of the Fair Labor Standards Act, and is responsible for all the Utility Billing Division functions and processes. Under general direction from the Assistant Director of Finance and Administrative Services, the employee performs professional level work of considerable complexity. Employee typically manages a small to mid-size group of associate and technical employees and is responsible for planning, directing, administering, managing, and participating in the daily operations, staffing, and activities of the Utility Billing Division. Employee must exercise considerable initiative and sound judgment under minimal supervision. Work is evaluated through observation, conferences, oral and written reports, and through results obtained.

Hours of Work : Monday through Thursday 7 : 00 A.M. to 6 : 00 P.M.; Days and hours are subject to change

Salary : $81,203.20 - $103,542.40, Depending on qualifications

The ideal candidate must be able to thrive in a fast-paced, dynamic, and ever-evolving work environment and should possess the following :

• Experience managing and maintaining the integrity and effective operation of all billing functions and associated information technology systems
• Strong working knowledge of computer systems, including the ability to learn and effectively manage the back-end processing of various billing systems
• Ability to independently research, analyze, and apply all federal, state, and local laws, rules, regulations, and policies and procedures relating to utility billing
• Experience with independently undertaking and completing special projects
• Ability to work with tight deadlines with attention to detail and a high level of accuracy
• Ability to think independently to resolve issues or improve processes through effective use of knowledge base, research, and professional judgement
• A can-do attitude with experience managing the daily operations of a $20+ million organization
• A blend of proven technical and analytical skills
• Ability to motivate a team and understand customer needs

Essential Duties and Responsibilities

EXAMPLES OF ESSENTIAL FUNCTIONS :

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Qualifications

MINIMUM QUALIFICATIONS :

Bachelor's degree in accounting, business administration, public administration, or closely related field, supplemented by a minimum of four (4) years of verifiable work experience in utility billing or related activities, preferably with a governmental agency or with an agency that provides governmental utility services; at least two (2) years of supervisory experience is preferred.

Other comparable combinations of relevant experience, education, and skills may be considered at the City's sole discretion.

KNOWLEDGE, SKILLS, AND ABILITIES :

Supplemental Information

PHYSICAL REQUIREMENTS :

Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS :

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and / or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and / or moving vehicles, vibrations, electric currents, animals / wildlife, toxic / poisonous agents, gases or chemicals, oils and other cutting fluids, violence and / or disease, or pathogenic substances.

SENSORY REQUIREMENTS :

Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.

CITY OF COCONUT CREEK

BENEFIT SUMMARY FOR CIVIL SERVICE (FLSA-EXEMPT) PERSONNEL

HOLIDAYS - 10 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year.

PERSONAL LEAVE - 16 hours / year (prorated the first year of employment based on hire date); does not roll over.

JOB BASIS LEAVE - 40 hours / year (prorated the first year of employment based on hire date); does not roll over.

VACATION LEAVE - Employees earn vacation leave from the date of hire based on the following schedule :

Maximum accumulation is 240 hours as of the last day of the pay period including November 1 each year, with up to 80 excess hours payable per year.

SICK LEAVE - Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.

GROUP INSURANCE PROGRAM

For each employee, the City pays the premiums for $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City's contribution. Most employees who enroll in the City's HDHP are eligible to participate in a Health Savings Account (HSA). For those selecting a medical plan with higher premiums, dependent coverage, and / or optional benefits, employee contributions are made through bi-weekly payroll deduction. Eligibility for coverage is the first of the month following thirty (30) days of full time employment.

Proof of medical coverage is required for full-time City employees. However, employees may opt-out of the City's group medical insurance and receive a pre-determined dollar amount paid bi-weekly through payroll. The City's insurance program includes a Section 125 Program, which allows eligible employees to pay for medical and dental insurance, dependent health coverage, HSA Contributions (if eligible), additional life insurance, some AFLAC policies, etc., and any other eligible insurance premiums with pre-tax dollars, and / or set aside pre-tax dollars for unreimbursed medical, dependent or elder care. Certain optional benefits, such as Legal Shield, Identity Shield, certain amounts of life insurance and some AFLAC plans, must be paid on a post-tax basis. All payments are made bi-weekly by payroll deduction. Changes to selections may only be made during qualifying periods.

PENSION / RETIREMENT PLAN

The City participates in the Florida Retirement System (FRS), which offers a choice of either a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes an amount to the selected plan that is determined by the State Legislature. In addition, employees contribute 3% through a pre-tax payroll deduction. The Pension Plan benefit is determined by multiplying the Regular Class rate of 1.6 times the years of FRS service times the average of the employee's highest paid eight (8) years of salary. The Investment Plan benefit is based on the performance of selected funds over time. Employees in the Pension Plan are vested after eight (8) years of service; vesting is after one (1) year of service for the Investment Plan. Normal Retirement for the Pension Plan is age 65 with 8 years of Regular Class service, or 33 years of Regular Class service regardless of age. Early Retirement is any age after eight (8) years, but less than 33 years of service (There is a penalty of 5% per year under age 65.) There is no age or service requirement that must be met to receive a benefit under the Investment Plan, provided the one (1) year vesting requirement has been met.

Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plans with ICMA-RC, up to the annual limit as defined by the IRS.

LONGEVITY PAY - Employees are eligible for an annual lump sum longevity payment as follows :

TUITION REIMBURSEMENT PROGRAM

Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level.

PAY-FOR-PERFORMANCE

Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city's adopted budget.

DISCOUNT PROGRAMS

The City offers a variety of discount programs. The following are some areas for available discounts : Healthy Meals, Health Services, Banking / Financial; Cellular / Data and Computer Services, Entertainment, Retail and Travel.

WELLNESS PROGRAMS

The City of Coconut Creek offers a wide variety of wellness initiatives and programs. Some of these initiatives and programs are : Weight Watcher's at Work, Walking Challenges, Wellness Warrior Reimbursement Program, Annual Wellness Fair, several wellness preventive screenings, flu shots, and mammogram wellness screenings. The City is always looking for new ways to improve the overall health and wellness of its employees.

Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the City's Code of Ordinances, Administrative Orders, applicable Collective Bargaining Agreement, on the employee portal or by contacting Human Resources and Risk Management at 954-973-6715 or hr@coconutcreek.net.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

02

Do you possess a Bachelor's degree (or higher) from an accredited college or university with a major in Business Administration, Public Administration, or a related field? (Required)Note : A copy of transcript / degree must be submitted with your application.

03

Please indicate your Major or Course of Study.

04

How many recent years of verifiable work experience do you have in utility billing or related activities? (Required)

05

Using relevant work experience and specific examples, briefly describe your experience with utility billing or related field.

06

How many years of verifiable work experience do you have in utility billing or related activities with a governmental agency or with an agency that provides governmental utility services ? (Preferred)

07

Please explain where / when experience was obtained with a government agency or with an agency that provides governmental utility services. (Must be supported by employment history as detailed on employment application; subject to verification.)

08

How many years of Supervisory experience do you possess? (Preferred)

09

Please explain where / when experience was obtained. (Must be supported by employment history as detailed on employment application; subject to verification.)

10

Computer Skills : I possess INTERMEDIATE or ADVANCED proficiency in the following software : (Check all that apply)

11

Please list the billing processing computer system(s) you have worked with in the past.

12

Please list any current certifications that you possess (copies of certifications must be submitted).

13

Please identify which of the following you possess : (Please select all that apply)

14

For each item selected above, briefly describe your experience by using relevant and specific examples of work performed (for example, how did you stay and abreast of, ensure compliance with, and implement changes to laws, rules, and regulations?; what policies did you draft and implement?; what was your role in any system upgrades or modifications?, etc.).

15

Using relevant work experience, briefly provide an example of multi-tasking with tight deadlines and shifting priorities.

16

Using relevant work experience, briefly describe your role in the most complex computer system upgrade or modification you participated in. Please be as specific as possible.

17

Using relevant work experience, briefly describe a time you independently researched and implemented a major process improvement or new program.What steps did you take to ensure success?What would you have done differently?

18

Using relevant work experience, briefly describe your role in researching, drafting, implementing, and ensuring compliance with various policies and procedures.

19

Using relevant work experience, briefly describe your role in reviewing, analyzing, reconciling, and summarizing large volumes of data (for example : billing data, customer balances, cash collections, etc.)

20

Please explain your methodology to managing staff and keeping them accountable

21

Describe why you desire employment in this position. Please also state any additional information you feel may be helpful to us in considering your application.

22

Total number of full years currently employed by the City of Coconut Creek :

23

I understand and meet all of the requirements of the position (including but not limited to education, experience, knowledge, skills, abilities, and physical requirements), and I am able to perform the essential functions of the position, with or without reasonable accommodation.

Required Question