Nordic Speaking Customer Service for Hospitality & Tourism industry

Nordic Speaking Customer Service Position

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language across various countries, is excited to announce an opening for a Nordic Speaking Customer Service position within the Hospitality & Tourism industry. Specializing in sectors such as social media, gaming, healthcare, retail and e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we pride ourselves on matching skilled candidates with the right employers to help them find their dream job abroad. We are dedicated to providing personalized recruitment services that cater to both candidates and companies alike, ensuring a fruitful partnership that maximizes career opportunities and growth. As a Nordic Speaking Customer Service representative, you will play a crucial role in enhancing the customer experience for a leading organization in the hospitality and tourism sector, assisting travelers and clients with a diverse range of inquiries and services. With our guidance, we believe you can showcase your language skills and commitment to customer service in an exciting industry that values cultural diversity and collaboration.

Responsibilities

• Act as the first point of contact for guests and clients in Nordic languages.
• Provide high-quality customer service support, responding to inquiries via phone, email, and chat.
• Assist guests with reservations, cancellations, and modifications promptly and efficiently.
• Handle customer complaints and feedback with professionalism and empathy, ensuring customer satisfaction.
• Maintain a thorough knowledge of the company's services, products, and policies to provide accurate information.
• Collaborate with other departments to ensure seamless service delivery and customer experience.
• Document customer interactions and update systems with accurate information for future reference.