Marketing & Commerce Technology - Manager,

Customer Consulting Manager

At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy.

Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to : analyze and identify the linkages and interactions between the component parts of an entire system; take ownership of projects, ensuring their successful planning, budgeting, execution, and completion; partner with team leadership to ensure collective ownership of quality, timelines, and deliverables; develop skills outside your comfort zone, and encourage others to do the same; effectively mentor others; use the review of work as an opportunity to deepen the expertise of team members; address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate; uphold and reinforce professional and technical standards, the Firms code of conduct, and independence requirements.

Basic Qualifications :

• Minimum Degree Required (BQ) Bachelors Degree
• Minimum Year(s) of Experience (BQ) 7 year(s) of direct consulting success, selling and / or delivering Customer based programs or utility operations

Preferred Qualifications :

The Opportunity :

As part of the Customer Consulting team, you are expected to lead customer engagement and related strategy for utility operations. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by solving and analyzing complex problems to produce top-quality deliverables. You are expected to leverage social media and technology trends, build client relationships, and manage project workflows to achieve successful outcomes.

Responsibilities :

What You Must Have :

What Sets You Apart :

The salary range for this position is $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individuals skills, experience, qualifications, and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.