HR Advisor

Job Title : HR Advisor

Location : Boca Raton, FL (Onsite initially; hybrid after training)

Job Type : Contract | Full-Time (40 hours / week)

Duration : 12 months

About the Role :

Seeking a Tier 1 HR Advisor to deliver high volume frontline support for employees and managers across Hire to Retire processes, HR policies, and HR systems. The role handles calls, chats, and cases, executes transactional updates in Workday and related platforms, and meets service levels, quality, and documentation standards in a fast paced service center environment.

Key Responsibilities

Handle a high volume of inquiries via phone, chat, text, and other channels; identify needs, research, and provide accurate, timely solutions.

Perform day to day HR transactions in Workday and related systems; guide users on Workday, Kronos, and HR tools.

Adhere to SLAs and KPIs; document all interactions thoroughly in the case management system.

Escalate complex issues to Tier 2 or HR Service Center Manager as needed.

Maintain confidentiality and comply with applicable laws, policies, and procedures.

Monitor escalation patterns and recommend process improvements and content updates.

Create / maintain user guides and knowledge articles; support communication and operational efficiency initiatives.

Collaborate professionally across teams; build positive working relationships with colleagues and stakeholders.

Minimum Qualifications

High school diploma or GED.

Strong organizational and time management skills; ability to work independently and in a team.

Clear verbal and written communication skills with a strong customer service mindset.

Understanding of cross functional processes and continuous improvement orientation.

Preferred Qualifications

Bachelor's degree in HR, Business, or related field.

1 2 years in HR, HR Operations, or call center environment.

Knowledge of Workday (or other HRIS), case management systems, and HR portal technology.

Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Certifications : SHRM, IHRIM, or Six Sigma a plus.

Work Arrangement

Onsite 100% during training (approximately 3 4 months).

Post training hybrid rotation :

Week 1 : 3 remote days (Tue / Wed / Thu)

Week 2 : 2 remote days (Tue / Wed or Wed / Thu)

Key Skills

HR Operations | Tier 1 Support | Workday | Kronos | Case Management | SLAs & KPIs | Knowledge Base | Customer Service | Confidentiality | Documentation | Process Improvement | Microsoft Office