Administrative Coordinator

Job Description

Job Description

We are looking for an Administrative Coordinator to join our team in Baltimore, Maryland on a contract basis. This role is ideal for individuals who thrive in a fast-paced environment and excel at providing exceptional customer service and administrative support. The position will run from February to May, with part-time hours of seven per day.

Responsibilities :

• Manage daily administrative tasks, including data entry and record keeping, to ensure smooth office operations.
• Answer and direct inbound phone calls with professionalism and courtesy.
• Serve as the primary point of contact for intake procedures, ensuring accurate and efficient handling of inquiries.
• Support customer service efforts by addressing client needs and providing timely resolutions.
• Coordinate schedules and appointments to maintain organizational efficiency.
• Assist in maintaining accurate documentation and filing systems.
• Communicate effectively with team members to provide updates and share relevant information.
• Ensure adherence to organizational policies and procedures during all interactions.
• Monitor and report daily activities to supervisors as required.
• Handle sensitive information with confidentiality and discretion.
• At least one year of experience in administrative or customer service roles.
• Proficient in data entry and comfortable using office software.
• Strong interpersonal skills and the ability to communicate clearly.
• Experience working in a call center or handling inbound calls is preferred.
• Ability to manage multiple tasks efficiently in a dynamic environment.
• Exceptional attention to detail and organizational skills.
• Demonstrated ability to maintain confidentiality and professionalism.
• Flexibility to work part-time hours as outlined in the contract.