FLEX Senior Manager, Change Management and Communications, Business Transformation Office, U.S. and Canada

Flex Senior Manager, Change Management And Communications

This is a temporary position. Hybrid 1-3 days in office.

The FLEX Senior Manager, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team reporting directly to the Director, Business Transformation Office, US and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT), a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and usbusiness process design, continent coordination, and deployment.

The FLEX Senior Manager, Change Management and Communications, will partner with the Director, Change Management + Communications to create and execute change management and communications activities in the U.S. and Canada in support of D+TT. This role will partner closely with colleagues throughout the entire D+TT Program including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and U.S. and Canada stakeholders.

Success in this role requires strong writing and critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to deliver on difficult and time-sensitive requests.

Key responsibilities include :

Change Management Plan and Execution :

• Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.
• Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders, working closely with continent, Deployment, Learning and other teams to meet defined success measures.
• Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).
• Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council.

Stakeholder Engagement and Communications :

Candidate Profile

Education and Experience

4-year degree from an accredited university; master's degree strongly preferred, AND

6 years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.), demonstrating progressive career growth and pattern of exceptional performance.

Prior operations or topline discipline experience a plus.

Strong personal leadership, organizational, relationship-building, and negotiation skills

Outstanding formal and informal presentation skills

Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

Excellent written and oral communication skills

Experience developing clear, concise, and logically written business communications

Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization

Ability to work effectively in a complex, service-intensive, deadline-driven environment

Ability to work with and influence cross-functional teams in a matrixed organization

Ability to build strong relationships to leverage information and insights across key groups

Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership

Ability to be detailed oriented, while maintaining alignment with broader organization objectives

Ability to juggle multiple projects and many stakeholders

Basic project management skills

Ability to complete deliverables with high quality and up to established standards

Proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.