Customer Support Representative
Job Description
Description :
Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.
Essential Job Functions and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job description other tasks may be assigned and expected to be performed.
- Handles customer requests including quotes, orders, follow-up and delivery information.
- Provides customer service support, including providing technical information and explanations to customers.
- Fill orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
- Meet established order entry goals.
- Supports members of the outside sales team in daily activities.
- Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
- Works well in a team environment to solve customer issues.
- Communicates issues and problems with management in a timely manner.
- Maintains superb attention to details.
- Maintains detailed documentation to support decision and ensure continuity of service.
Requirements :
- Associates degree or equivalent.
- 1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment.
- Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
- Knowledge of order entry / enterprise systems, preferably QAD and Goldmine.
- Excellent communication skills, both verbal and written.
- Strong computer skills with demonstrated knowledge of Microsoft Office programs : Word, Excel, and Outlook.
- Ability to multi-task and meet deadlines is critical.
Tsubaki is an Equal Opportunity Employer - Minorities / Females / Veterans / Disability
PM21
PI77a9f7ea8d5b-25405-34082093
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