Bilingual Customer Service Representative

Job Description

Job Description

Salary : $16 - $18 Hourly

Sequence Health is a mission-driven organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations. We pride ourselves on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation.

Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!

Job Summary :

We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Bilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.

We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available!

Essential Functions :

• Answer telephone promptly and in a polite and professional manner
• Obtain and enter accurate demographic information into electronic medical record
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
• Meets and exceeds call volume standards
• Adheres to all HIPAA policies
• Adheres to all Sequence Health policies
• Direct calls to other departments as needed
• Use sound judgment in handling calls, especially with upset patients
• Understanding of when to escalate calls to physicians / practice manager / triage nurse
• Make reminder calls as requested
• Make calls to reschedule appointments when necessary
• Provide assistance with call backs and other projects as call volume permits
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company values
• Excellent customer services skills
• Capable of multi-tasking in a fast-paced environment
• Remain calm and courteous under pressure
• Proficient with computers and navigating web-based applications

Required Skills / Abilities :

Supervisory Responsibilities : None

Travel Requirements : 0%

Work Authorization :

Total Rewards :

The target salary range for this role is $16 - $18 per hour. An individuals salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Benefits package including :

Essential Duties and Responsibilities

Internet download speed must be at least 24 mbps and upload speed at least 4 mbps

Ability to hear in normal range and wear a headset / earpiece

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.