Inbound Operations Lead

Ana Luisa Inbound Manager

Ana Luisa is a Brooklyn based- E-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the plant. We believe that how we create our pieces matter just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the Job

Ana Luisa is looking for an Inbound Manager, a resourceful, data-obsessed Inbound Lead to join the Operations team. The Inbound Lead will manage inbound & reverse logistics compliance and communication between multiple external and internal partners ensuring on-time receiving with the expectation of delivering a strong post-purchase experience. This rockstar will be a key player between our ERP, transportation and warehouse team to support daily inbound management and order exception management with cross collaborators. This role will report directly into the Director of Operations.

What you'll be responsible for :

Coordination of All Inbound & Inventory Control

• Collaborate with our Production & Merchandising teams to manage production schedules, shipment prioritization, inbound shipment tracking & troubleshooting.
• Ensure Fulfil & 3PL are accurately representing shipment delivery and receiving information.
• Manage relationships with DHL & UPS by auditing & disputing freight, duty & reverse logistics invoices (including MTO) and manage volume projections.
• Own inbound partnership with 3PL to ensure timely receiving of shipments within 48 hours.

Landed Cost Allocation

Optimize Returns and Post-Purchase Platform

What We're Looking For In Our Next Team Member

What We Expect You To Bring

Our Commitment To You