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Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Lisa Allen - State Farm AgentBloomington, IN, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits : As a Valued Agent Team Member you will enjoy

  • Hourly Pay + Commission and Bonuses
  • Simple IRA Retirement Plan with Company Match
  • Paid Time Off (10-15 days paid and 50 hours unpaid)
  • Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
  • Regular professional development - twice a month trainings + mentorship
  • Career incentives - opportunities to earn extra PTO, travel, swag and more
  • Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
  • Comfortable office perks - free snacks, coffee and a personalized workspace
  • Purpose-driven work - help people understand and protect what matters most

What Were Looking For :

Were looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.

A strong candidate will bring the following qualifications and traits :

  • Must be able to obtain or have an active Property & Casualty, Life & Health Insurance License (required prior to start)
  • Exceptional communication and conflict-resolution skills
  • High attention to detail and strong organizational habits
  • Ability to remain calm and empathetic in challenging customer situations
  • High performance with a team-oriented mindset

    • Key Responsibilities :

  • Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one
  • Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business
  • Manage the late payment process by monitoring policy status and communicating with customers
  • Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction
  • Maintain detailed and accurate customer records and follow-up notes in the CRM system
  • Support the team in executing renewal campaigns and proactive retention outreach

    • Why Choose a Career with Allen State Farm Insurance?

    We believe hard work should be celebrated when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Years to relax and recharge with loved ones (in addition to regular time off!).

    Here's what else makes our agency stand out

  • No nights or weekends - and we keep it fun with Casual Fridays
  • Woman-owned & family-run - with a relationship-first culture
  • This isn't just a job it's a place where you can grow, make a difference, and be part of something meaningful.

    • Compensation Structure

  • Base Pay (without commission, no prior experience) = $36,400
  • Average Salary (with commission) = $54,600
  • Top Earners (with commission) = $76,000+
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    Representative State • Bloomington, IN, US

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