Call Coach

A company is looking for a Call Coach.

Key Responsibilities

Review and audit calls, ensuring predefined sales criteria are met

Provide constructive feedback and coaching to agents to enhance their skills

Conduct training sessions and workshops to improve agent performance

Required Qualifications

1 year of call coaching experience (preferred)

Bachelor's degree (preferred)

Experience with Microsoft Office Suite

Experience in the consumer lending or financial services industry

Reverse mortgage experience (preferred)