Clinical Communications - Telephone Operator (New York)

Hybrid

Job Title :

Telephone Operator - Clerk Page

Location : New York, NY 10017

Shift : 2 pm

10 pm shift, every weekend and holiday. The candidate will have a full-time schedule, working 5 days per week. 2 days off will vary.

Job Summary :

Operates Attendant, Page, and Answering Service consoles.

Performs job-related clerical duties.

Telephone Operations :

Operate the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.

Initiate page calls on the computer system, radio long range, and aural page systems.

Performance Expectations :

Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.

Provide page support in a timely and accurate manner.

Page System Support :

Operate the radio page system according to FCC regulations.

Program Zetron paging system changes as necessary.

Assist in maintaining a record of local calls and air call paging.

Performance Expectations :

Provide quality customer service for page system users.

Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed.

Emergency Support :

Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.

Respond to all emergency calls, such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.

Follow procedures as documented in departmental procedures and follow up on all calls.

Document all emergencies for reporting to the Emergency Preparedness Committee.

Performance Expectations :

Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.

Follow all required documentation and notification instructions.

On Call Schedule Maintenance :

Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.

This information will also be transferred to the website to be used by all employees.

Performance Expectations :

Provide transcription service for on call schedules in a timely and accurate manner.

Answering Service :

Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.

Performance Expectations :

Provide transcription service for doctors answering service information in a timely and quality fashion.

Administrative and Clerical Support :

Prepare telephone toll and message unit charge tickets for each call placed for department individuals.

Change batteries on page units as necessary.

Transmit Telex messages and distribute incoming messages to appropriate departments.

Respond to TTY unit (hearing impaired) when necessary.

Performance Expectations :

Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.

Problem Management :

Receive, record, and forward all trouble calls for off-hours trouble reporting.

Performance Expectations :

Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.

Required Skills & Experience :

Client will allow any amount of experience. If there is none, this should be escalated.

Required Education : HS Diploma / GED.